Live Chat

 

赖福 has devoted 16 years to serving hundreds of thousands of international enterprises

Average daily dealing with live chat

000,000,000

Average daily word order turnover

00,000,000

Improve order conversion rate

00%

Reduce service cost at least

00%

Multichannel Unified Access, Realize Integrated Management

Support access to web pages, Wechat, APP, QR code, so that the enterprise's service antenna extends to various Internet corners. All consult channels will be gathered to 赖福 workbench for unified services, to ensure that every link of communication will not be missed.

Improve service completion efficiency and customer satisfaction

Automatic Customer Distribution

Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction.

Frequent Visitor Identification

Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency.

Free Chat Switching

赖福 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime.

Intelligent & Quick Response

Put a large number of frequently-used texts, links and files in 赖福 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, 赖福 can intelligently associate the desired answers when agents inputting texts. There’s no need fishing a needle out of the sea.

Automatic Customer Distribution

Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction.

Frequent Visitor Identification

Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency.

Free Chat Switching

赖福 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime.

Intelligent & Quick Response

Put a large number of frequently-used texts, links and files in 赖福 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, 赖福 can intelligently associate the desired answers when agents inputting texts. There’s no need fishing a needle out of the sea.

Gain more sales leads and improve sales performance

  • Customer Information Collection

    Enterprises can flexibly combine a variety of ways to collect customer information, such as system automatic information inquiry before consultation and agents proactively collecting information during consultation. Enterprises can also classify various consulting requests and provide targeted services for high-value visitors.

  • Customer Information Management

    Unify online customer service and sales on the same work platform, and highly-efficient customer information management is easy to achieve. Efficiently indexing and grasping key customer information such as customer contact, dialogue and message records, follow-up records, consulting intentions and so on at any time to better understand customers. Make effective management of customer data such as querying, exporting, analyzing and etc.

  • Sales Opportunity Management

    Follow up the sales process closely, record important information such as follow-up people, record time, return visit time, follow-up content, status, etc. And automatically remind sales to follow up in time, seize sales opportunities in time, and facilitate customer transactions.

  • Customer Information Analysis

    赖福 provides multi-dimensional customer information analysis. Managers can clearly grasp important data such as customer source channel, customer intention classification, customer area, sales customer resources, etc. And can check all business indicators at any time, all be in control.

Multi-security protection, ensure entreprise safety

Malicious brush protection

After the brush protection is opened, visitors need to fill in the validation code before confirming the access dialogue. Effectively reduce the risk of being attacked by screen brushing and avoid interference with the business of the company. Reduce the invalid reception and save energy of customer service, improve the quality of service to support customers.

Customer privacy confidential

Visitor information collected by enterprises, including personal information such as name, mobile phone number, QQ, mailbox and address, will be encrypted and displayed to customer service personnel. Unauthorized customer service personnel can not directly contact the sensitive information, prevent private collection, and reduce the risk of leakage.

Dynamic password encryption

After the enterprise opens the dynamic password encryption function, when the customer service personnel logs in to 赖福 using PC or mobile phone, it needs to input 6 bits of dynamic password. Mobile phone dynamic password 60 seconds random change, easy to use, high security. Effective defense against password theft and replay attacks, greatly safeguarding information security.

Malicious brush protection

After the brush protection is opened, visitors need to fill in the validation code before confirming the access dialogue. Effectively reduce the risk of being attacked by screen brushing and avoid interference with the business of the company. Reduce the invalid reception and save energy of customer service, improve the quality of service to support customers.

Customer privacy confidential

Visitor information collected by enterprises, including personal information such as name, mobile phone number, QQ, mailbox and address, will be encrypted and displayed to customer service personnel. Unauthorized customer service personnel can not directly contact the sensitive information, prevent private collection, and reduce the risk of leakage.

Dynamic password encryption

After the enterprise opens the dynamic password encryption function, when the customer service personnel logs in to 赖福 using PC or mobile phone, it needs to input 6 bits of dynamic password. Mobile phone dynamic password 60 seconds random change, easy to use, high security. Effective defense against password theft and replay attacks, greatly safeguarding information security.

Mobile customer service,
mobile office

Communicate with visitors anytime, anywhere via mobile phone without a computer,without missing any potential visitor, the flexibility and efficiency of your work can be increased 3 times more.

Global deployment, Communication just in one touch

Deployed area
Deploying area

Safety

  • Mobile Token guarantee your login securely
  • Proactive analysis to determine security trends and take protective measures
  • Intelligent HTTP exception filtering detection combined with automatic analysis of CC defense
  • Distributed DDOS defense and linkage with the operator 1000 g+ DDOS cleaning capability, providing 7 layers of defense

Stability

  • Real time monitoring of up to 230 operational indicators 24/7
  • Unscheduled system security hardening and security policy adjustment
  • Multi-point multiple backup mechanism server safeguard security system stable operation
  • Cross-synchronization , Multiple network channels merge into one

Performance

  • High reliability design based on J2EE distributed architecture
  • Deploy multipoint clustering and load balancing at different level
  • The system can support 1.6 million concurrent requests simultaneously each second
  • More than 200 million stable conversations are guaranteed daily

Safety

  • Mobile Token guarantee your login securely
  • Proactive analysis to determine security trends and take protective measures
  • Intelligent HTTP exception filtering detection combined with automatic analysis of CC defense
  • Distributed DDOS defense and linkage with the operator 1000 g+ DDOS cleaning capability, providing 7 layers of defense

Stability

  • Real time monitoring of up to 230 operational indicators 24/7
  • Unscheduled system security hardening and security policy adjustment
  • Multi-point multiple backup mechanism server safeguard security system stable operation
  • Cross-synchronization , Multiple network channels merge into one

Performance

  • High reliability design based on J2EE distributed architecture
  • Deploy multipoint clustering and load balancing at different level
  • The system can support 1.6 million concurrent requests simultaneously each second
  • More than 200 million stable conversations are guaranteed daily

Now let us be your strengths

If you want to learn more, contact us